Terms, Pricing & Cancellation

These terms apply to Simpl Ops, a service provided by Simpl Solutions.

By using Simpl Ops, submitting onboarding information, accessing a dashboard, starting a free trial, or continuing paid service, you agree to these terms.

What Simpl Ops Provides

Simpl Ops is an operational intelligence and decision-support service for small and mid-sized service businesses.

Simpl Ops may provide:

• Business dashboards
• Operational alerts
• Bottleneck detection
• Revenue recovery estimates
• Weekly update collection
• Daily or periodic business summaries
• Recommended actions and decision-support guidance

Simpl Ops is designed to help business owners prioritize decisions. It does not replace professional financial, legal, accounting, employment, or operational advice.

Estimates and Recommendations

Simpl Ops may show estimated revenue recovery, revenue-at-risk, business health scores, alerts, priorities, or recommended actions.

Simpl Ops identifies the opportunity. Actual recovery depends on follow-through, execution, and the accuracy of the business inputs provided.

Customers are responsible for reviewing recommendations, making business decisions, and verifying the accuracy of their own business information.

Pricing

Current pricing for Simpl Ops — including any monthly subscription fees, per-location fees, one-time setup fees, and any custom or enterprise arrangements — is published on the Simpl Ops website and confirmed in the customer’s order form or written agreement at the time of purchase.

Setup fees, where applicable, are one-time charges. Subscription fees, where applicable, renew on the billing cadence stated in the order form and can be cancelled by contacting Simpl Solutions.

Pricing may change for future plans, custom work, integrations, expanded services, or enterprise-level needs. Any custom pricing is confirmed in writing before purchase.

Free Trial & Evaluation

Simpl Ops is a paid product. Before purchasing, customers can use the public calculator or request a revenue-leak review to evaluate whether Simpl Ops is a good fit.

Billing

When a customer purchases Simpl Ops, any applicable one-time setup fee is charged at checkout and the subscription begins as stated in the customer’s order form. The customer agrees to pay the applicable setup fee (where applicable) and the subscription fee at the cadence stated in the order form.

Customers will not be charged for paid service unless they complete the payment process.

Payments may be processed through a third-party payment provider such as Stripe.

Cancellation

Customers may cancel by contacting Simpl Solutions before the next billing period. Cancellation requests should be sent at least 2 business days before the next billing date to allow time for processing.

To request cancellation, email:

simplautomation@gmail.com

Monthly subscriptions renew monthly unless cancelled. Cancellation stops future monthly billing after the cancellation is processed. Setup fees are one-time charges and are not recurring. Cancellation does not automatically refund prior setup fees, subscription fees, completed work, or already-used service periods unless separately agreed in writing or required by law.

Refunds

Setup fees and subscription fees are generally non-refundable once service access, setup, onboarding, dashboard preparation, or monitoring work has begun.

Simpl Solutions may review refund requests on a case-by-case basis at its discretion.

Customer Responsibilities

Customers agree to:

• Provide accurate business information
• Keep dashboard links and access tokens private
• Review recommendations before taking action
• Use Simpl Ops for lawful business purposes
• Notify Simpl Solutions if account access, billing, or business information needs to be corrected

Service Availability

Simpl Solutions works to keep Simpl Ops available and reliable, but service may occasionally be interrupted due to maintenance, third-party tools, hosting issues, automation errors, payment systems, internet outages, or other causes outside our direct control.

Third-Party Tools

Simpl Ops may rely on third-party tools for hosting, automation, email, spreadsheets, payments, AI processing, analytics, and other operational needs.

Simpl Solutions is not responsible for outages, limitations, policy changes, or failures caused by third-party services.

Customer Names, Testimonials, and Case Studies

Simpl Solutions will not publicly use a customer's business name, logo, testimonial, identifiable business results, or specific savings or revenue figures in advertising or promotional materials without the customer's prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Simpl Solutions is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of Simpl Ops.

Simpl Ops is a decision-support tool. Customers remain responsible for final business decisions and actions.

Changes to These Terms

Simpl Solutions may update these terms from time to time. Continued use of Simpl Ops after updated terms are posted means the customer accepts the updated terms.

Contact

Questions about terms, billing, pricing, or cancellation can be sent to:

Simpl Solutions
Email: simplautomation@gmail.com